Wednesday, January 30, 2008

E-bay E-smhay

I am peeved, nay, pee in my cheerios perturbed, about Ebay's new feedback policy, just announced today. Here is the bit that has my panties in a crusty painful wad.

Feedback Changes
Significant changes coming soon will increase buyer confidence and showcase good sellers.
-Buyers will only be able to receive positive Feedback.
-Positive repeat customer Feedback will count and Feedback more than 12 months old won't.

-Negative and neutral Feedback left by the buyer will be removed for transactions in which a buyer doesn't respond to the Unpaid Item (UPI) or if the member is suspended.

I'm a seasonal Ebay seller. I am not a power seller. I am not the super, eat cheetos all day and sell photos of Wii's and Ipods while I giggle seller. I sell severed heads and fairy wings heavily for two to three months out of the year. Most of my buyers are those with limited Ebay experience who figure that's one of the best places to buy halloween props and costumes...and therefore they are a bit more likely to experience buyer's remorse which means that sometimes you end up with a transaction that also leaves your panties in a crusty painful wad.

Now I have no recourse about bad sales. I can't warn other sellers about Customer Krazee Pants unless I do it in the guise that it's positive....and if I do, I can't do anything if they give me a negative feedback for any teeny reason that enters their heads.

I also can't rely on my overall 100% positive feedback rating, over the course of several Halloween seasons, to show my buyers that I'm trustworthy. I have to renew my 100% from season to season. This means that one negative given by Customer Krazee Pants has the possibility of ruining my sales for that year if Mr/Ms Krazee finds me early enough in the season.

As years go by I've been more and more dissatisfied with my Ebay selling experience. I feel as if Big Brother is watching me and making sure their cut is ever larger and that the simplicity of it is ever more mired in complications. No sir, I do not like it. The online yard sale seems to have gone the way of the 8 track tape.

I'm on the verge of switching my regular website from Paypal to another shopping cart provider and paying fees to use my own credit card merchant account. That service is getting worse too. least the timing of the announcement has given me a little room to figure this out for next Halloween. I would be in trouble for sure if this was announced in August.


  1. :::sigh:::I'm sad to say that the internet we've come to know is going to be spoiled...soon and forever...did you know that Congress once and maybe still wants to charge 5 cents for every email sent over the internet????? it's true.

  2. If buyers can only receive positive feedback, why have any feedback at all for them?

    I think the new policies are too buyer focused, when we all know it takes buyers AND sellers to make eBay a success. I'm a sporadic year-round seller, so having feedback that's more than a year old won't really affect me, but I can see how seasonal and holiday sellers could really be hurt by this.

    I am glad that Gallery is free now, and that the insertion fees are lower, but it makes me wonder how long it will be before they raise the Final Value Fees to compensate.

    I also wonder if the growing popularity of craigslist and similar classifieds sites has hurt the 'Bay.

  3. I haven't sold anything on eBay for quite awhile but had planned to do some of it again. These changes do not seem to me to make any sense. The seller can learn from well done negative feedback. Are they saying they will not send it to the seller at all or just that it will not be posted for all to see? It used to be kind of fun to both buy and sell there but it does sound like it is changing, and negatively.


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